Learning Outcomes

Tallahassee Future Leaders Academy

Learning Outcomes

To ensure each TFLA participant has a personalized, professional learning experience during the summer youth employment program, supervisors will work with their participant(s) to create realistic learning outcomes attainable during the 6-week opportunity.

What are learning outcomes?

Learning outcomes can fall into the following categories:

  • Knowledge or Skills Acquisition: Knowledge or skills you hope to acquire on the job such as learning to use appropriate procedures, equipment, or methods.
  • Personal/Professional: Skills you hope to apply or cultivate such as self-confidence, interpersonal skills, working effectively with others, professional meeting/email/telephone etiquette, networking, written communication, relationships with supervisors, time management, organization, decision making, etc.
  • Career Knowledge: Gaining new information regarding the company, the industry, or job duties.
  • Other: Depending on the opportunity, there may be additional categories of learning outcomes. Consider your field of choice and the critical knowledge/skills you would like to obtain.

Examples by Position Type

Front Desk Reception

  1. Develop strong, friendly customer service skills to include greeting guests, answering phone calls, scheduling appointments, and providing accurate information quickly.
  2. Learn how to effectively use office equipment for copying, scanning, and filing.
  3. Enhance skillsets with Microsoft Office by compiling information for weekly schedules and reports.

Data Entry

  1. Learn how to create and edit survey questions via Qualtrics to improve the effectiveness of the office setting.
  2. Acquire skillsets to develop a report on data collected and present the findings to Office Manager.
  3. Maintain confidential information of client files by learning about and adhering to FERPA and HIPPA.

Marketing/Social Media

  1. Develop skills with Adobe Photoshop and InDesign while creating marketing flyers.
  2. Improve editing skills by reviewing and providing updates to website content.
  3. Multi-task on multiple social media platforms with daily posts; respond to questions via social media using friendly customer service.


  1. Learn how to effectively create event materials such as invitations, programs, nametags, meeting packets, and event schedules through Microsoft Office and Adobe InDesign.
  2. Assist with event budgeting by conducting research on food vendors, printing costs, and entertainment costs.
  3. Schedule event volunteers through Sign Up Genius and tailor volunteer task sheets by event needs.

Examples by Transferrable Skills

Critical Thinking

  1. Carry out assignments proficiently and accurately.
  2. Identify and adapt behaviors based on understood information and experiences.
  3. Demonstrate an ability to obtain and analyze facts, consider impacts, and arrive at sound conclusions.

Management and Leadership

  1. Work in a complex environment, and complete tasks within deadlines.
  2. Be open to and professional during difficult and challenging conversations.
  3. Consider how responsibilities relate to the larger organization.

Intercultural/Diversity Skills

  1. Work collaboratively with people from different backgrounds.
  2. Be inclusive in all interactions and actively forge relationships outside of direct supervisor.
  3. Treat others with respect, while being sensitive to others’ situations and circumstances.

Accountability and Integrity

  1. Exhibit pride at as a member of the office, the department, and work team.
  2. Perform duties in a professional, conscientious, and timely manner.
  3. Avoid conflicts with respect to the use of confidential information, financial transactions, and personal relationships.


  1. Actively seek various resources to complete a task, and provide outstanding customer service.
  2. Anticipate needs and demands, and be proactive in work tasks.
  3. Prevent issues from arising by working to solve them before they escalate.


  1. Respond with tact, diplomacy, and composure when dealing co-workers and customers.
  2. Keep supervisors and team members adequately informed of progress on assigned tasks.
  3. Effectively convey information (verbally and in writing) while maintain a professional tone and demeanor.


  1. Cooperate with others to achieve goals.
  2. Demonstrate flexibility and willingness to complete reasonable tasks outside of job description.
  3. Actively contribute to and participate in team initiatives, especially when unexpected needs arise.