Tallahassee Future Leaders Academy
To ensure each TFLA participant has a personalized, professional learning experience during the summer youth employment program, supervisors will work with their participant(s) to create realistic learning outcomes attainable during the 6-week opportunity.
What are learning outcomes?
Learning outcomes can fall into the following categories:
- Knowledge or Skills Acquisition: Knowledge or skills you hope to acquire on the job such as learning to use appropriate procedures, equipment, or methods.
- Personal/Professional: Skills you hope to apply or cultivate such as self-confidence, interpersonal skills, working effectively with others, professional meeting/email/telephone etiquette, networking, written communication, relationships with supervisors, time management, organization, decision making, etc.
- Career Knowledge: Gaining new information regarding the company, the industry, or job duties.
- Other: Depending on the opportunity, there may be additional categories of learning outcomes. Consider your field of choice and the critical knowledge/skills you would like to obtain.
Examples by Position Type
Front Desk Reception
- Develop strong, friendly customer service skills to include greeting guests, answering phone calls, scheduling appointments, and providing accurate information quickly.
- Learn how to effectively use office equipment for copying, scanning, and filing.
- Enhance skillsets with Microsoft Office by compiling information for weekly schedules and reports.
- Learn how to create and edit survey questions via Qualtrics to improve the effectiveness of the office setting.
- Acquire skillsets to develop a report on data collected and present the findings to Office Manager.
- Maintain confidential information of client files by learning about and adhering to FERPA and HIPPA.
- Develop skills with Adobe Photoshop and InDesign while creating marketing flyers.
- Improve editing skills by reviewing and providing updates to website content.
- Multi-task on multiple social media platforms with daily posts; respond to questions via social media using friendly customer service.
- Learn how to effectively create event materials such as invitations, programs, nametags, meeting packets, and event schedules through Microsoft Office and Adobe InDesign.
- Assist with event budgeting by conducting research on food vendors, printing costs, and entertainment costs.
- Schedule event volunteers through Sign Up Genius and tailor volunteer task sheets by event needs.
Examples by Transferrable Skills
- Carry out assignments proficiently and accurately.
- Identify and adapt behaviors based on understood information and experiences.
- Demonstrate an ability to obtain and analyze facts, consider impacts, and arrive at sound conclusions.
Management and Leadership
- Work in a complex environment, and complete tasks within deadlines.
- Be open to and professional during difficult and challenging conversations.
- Consider how responsibilities relate to the larger organization.
- Work collaboratively with people from different backgrounds.
- Be inclusive in all interactions and actively forge relationships outside of direct supervisor.
- Treat others with respect, while being sensitive to others’ situations and circumstances.
Accountability and Integrity
- Exhibit pride at as a member of the office, the department, and work team.
- Perform duties in a professional, conscientious, and timely manner.
- Avoid conflicts with respect to the use of confidential information, financial transactions, and personal relationships.
- Actively seek various resources to complete a task, and provide outstanding customer service.
- Anticipate needs and demands, and be proactive in work tasks.
- Prevent issues from arising by working to solve them before they escalate.
- Respond with tact, diplomacy, and composure when dealing co-workers and customers.
- Keep supervisors and team members adequately informed of progress on assigned tasks.
- Effectively convey information (verbally and in writing) while maintain a professional tone and demeanor.
- Cooperate with others to achieve goals.
- Demonstrate flexibility and willingness to complete reasonable tasks outside of job description.
- Actively contribute to and participate in team initiatives, especially when unexpected needs arise.